Frequently Asked Questions

Click the button on the right to get in touch!

To place an order, simply visit our website. (Orders outside the contiguous US are excluded, as they require special processing.) We do not accept orders via phone.

We accept Shop Pay, PayPal, Amazon Pay, and the following credit cards: Visa, MasterCard, and American Express.

Our return policy can be found here: Return Policy

Easily track your order using our chatbot tool located at the bottom of the page.

We currently only offer international shipping for BPS products with a minimum purchase of $165 USD required. For more information, please visit our Shipping & Delivery page here.

If an item is out of stock, we'll promptly issue a credit for the unavailable product.

Register for a Big Poppa Smokers account here!


If you experience technical difficulties, please email us at with detailed information about the issue. Screenshots are highly recommended to expedite resolution.

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Yes, you can purchase gift cards here.

Absolutely! We offer a 10% military discount to show our gratitude for their service. Please contact us at for more information.

Absolutely! Explore our collection of recipes here.

Yes, please review our return policy on our Shipping & Delivery page here.

Find a dealer near you! Click here to use our dealer locator.

Our warehouse is located in Kansas City, KS. Shipping within the continental United States can take 5-7 business days via FedEx. Please note that grills and smokers are drop-shipped directly from the manufacturer.

The lead time for each model can be found within its product description.

We use USPS, UPS, and FedEx as our shipping carriers.

Orders received before 11:30 AM CST (Monday to Friday) typically ship the same day. Please be aware that shipments may be delayed on holidays that fall on Mondays.

For the most up-to-date information, refer to our Shipping Policies.