Need help?

Frequently Asked Questions

Q: How do I create an account?

Register for a Big Poppa Smokers account here!

How do I contact BPS Customer Service?

Send us an email! You can also call 1-877-828-0727.

How do I place an order?

To place an order, simply visit our website. (Orders outside the contiguous US are excluded, as they require special processing.) We do not accept orders via phone.

What payment methods do you accept?

We accept Shop Pay, PayPal, Amazon Pay, and the following credit cards: Visa, MasterCard, and American Express.

What is your return policy?

Our return policy can be found here: Return Policy

How can I track my order?

Easily track your order using our chatbot tool located at the bottom of the page.

Do you ship outside the contiguous US (Alaska, Hawaii, APO addresses, Puerto Rico, and international destinations)?

We currently only offer international shipping for BPS products with a minimum purchase of $165 USD required. For more information, please visit our Shipping & Delivery page here.

What if the item I want is out of stock?

If an item is out of stock, we'll promptly issue a credit for the unavailable product.

How do I create an account?

Can I modify or cancel my order after placing it?

Orders can be modified if a request is submitted by 8 AM CST on the day following the original order placement. While we cannot guarantee adjustments, we will make every effort to accommodate your requests. Please send all modification inquiries to customerservice@bigpoppasmokers.com.

What should I do if I encounter technical issues?

If you experience technical difficulties, please email us with detailed information about the issue. Screenshots are highly recommended to expedite resolution.

How do I unsubscribe from newsletters or promotional emails?

We understand if you need to go. Feel free to unsubscribe at any time via this link.

Do you offer gift cards?

Yes, you can purchase gift cards here.

Do you offer a military discount?

Absolutely! We offer a 5% military discount to show our gratitude for their service. Please contact us for more information.

Do you have any recipes?

Absolutely! Explore our collection of recipes here.

Do you offer returns?

Yes, please review our return policy on our Shipping & Delivery page here.

Where can I purchase BPS rubs in a brick & mortar store?

Find a dealer near you! Click here to use our dealer locator.

Where do you ship from?

Our warehouse is located in Kansas City, KS. Shipping within the continental United States can take 5-7 business days via FedEx. Please note that grills and smokers are drop-shipped directly from the manufacturer.

What is the lead time for grills & smokers?

The lead time for each model can be found within its product description.

What shipping carrier do you use?

We use USPS, UPS, and FedEx as our shipping carriers.

What is the cut-off time to place an order?

Orders received before 11:30 AM CST (Monday to Friday) typically ship the same day. Please be aware that shipments may be delayed on holidays that fall on Mondays.

For the most up-to-date information, refer to our Shipping Policies.

Slab of BBQ ribs sauced and topped with jalapenos

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Let’s Get Cookin’ — Your Next BBQ Masterpiece Starts Here

You’ve got the answers — now let’s get cooking. Explore BBQ recipes, BBQ tips, and techniques to get the most from your grill or smoker.

From first-time ribs to championship brisket, our guides are trusted by backyard cooks and pitmasters alike. Big Poppa Smokers is more than a store — we’re a BBQ community here to support every cook.

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