Privacy Policy

Effective Date: May 1, 2025

Welcome to BigPoppaSmokers.com, a website operated by Paladar Mfg., Inc. ("Paladar Mfg.", "we", "our", or "us"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or application related or connected thereto (collectively, the "Site").

By accessing or using our Site, you agree to the terms of this Privacy Policy and any updates we make to it. If you do not agree, please do not access or use our Site. We may update this Privacy Policy from time to time, and your continued use of the Site constitutes your acceptance of those changes.

1. Scope of This Policy

This policy applies solely to information collected through this Site and does not extend to information collected offline or through other channels, unless explicitly stated. It does not apply to third-party websites or services that may be linked from our Site.

2. Information We Collect

We may collect the following types of information from or about you:

A. Personal Information

Includes data that identifies or can be used to identify you such as:

• Name, address, email address, phone number
• Payment information (e.g., billing address, credit card number)
• Purchase history
• Login credentials and account preferences
• Marketing preferences
  

B. Device Information

Collected automatically and may include:

• IP address
• Browser type
• Time zone
• Cookies and tracking technologies (e.g., pixels, beacons)
• Interactions with the Site (pages viewed, time spent)
  

C. Order and Transaction Information

Collected to fulfill purchases and may include:

• Product and shipping information
• Order status and history
• Customer support requests
  

D. Distributor Information

We may receive your name and email from our authorized distributors in connection with product inquiries or transactions. Such data is treated as Personal Information and governed under applicable data protection laws and mutual agreements with distributors.

3. Legal Bases for Processing (EEA Residents)

For residents of the European Economic Area (EEA), we process personal data under the following lawful bases:

• Consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests (e.g., fraud prevention, marketing)
  

You have the right to withdraw consent at any time.

4. How We Use Your Information

We use the information we collect:

• To process and fulfill orders
• To improve Site functionality and user experience
• For internal analytics and security monitoring
• For marketing, advertising, and promotional purposes (with opt-out options)
• To comply with legal obligations
• To enforce our terms and protect against fraud or misuse
  

We do not sell or rent your personal information to third parties for monetary consideration.

5. Sharing Your Information

We may share your information:

• With trusted third-party service providers (e.g., payment processors, shipping carriers)
• With our authorized distributors
• As required by law (e.g., in response to a subpoena or court order)
• To enforce our Terms of Use, or protect our rights, privacy, safety, or property
  

All third-party processors are required to maintain the confidentiality and security of your data and to use it only for the intended purpose.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze site traffic and trends
• Retarget ads via platforms such as Facebook and Google
  

Users may modify browser settings to disable cookies; however, doing so may limit functionality of certain features.

7. Facebook and Google Analytics

Our Site uses Facebook Pixels and Google Analytics. These tools may collect anonymized browsing behavior. Data shared with these platforms is governed by their respective privacy policies.

Where required by law (e.g., EU GDPR), we obtain your consent before engaging in such tracking activities.

8. Your Rights

If you are a resident of the EEA, UK, California, or other jurisdictions with privacy rights, you may request:

• Access to your data
• Correction or deletion of your data
• Restriction or objection to certain uses
• Data portability
• Withdrawal of consent
• Information on data sharing practices
  

To exercise your rights, email: customerservice@bigpoppasmokers.com. We may request verification before responding to requests.

9. Data Retention

We retain your information only as long as necessary for business, legal, or tax purposes, or as required by applicable law. You may request deletion by contacting us.

10. Children's Privacy

This Site is not directed to children under 16. We do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us information, please contact us to request deletion.

11. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission or storage is 100% secure. You use the Site and provide information at your own risk.

12. Do Not Track

Our Site does not currently respond to Do Not Track (DNT) browser signals.

13. Changes to This Policy

We may revise this Privacy Policy at any time. Material changes will be posted on this page or otherwise communicated to you where legally required.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Paladar Mfg., Inc. / Big Poppa Smokers
PO Box 877, Coachella, CA 92236
Email: customerservice@bigpoppasmokers.com